Resume Contact me with questions or for more info.

Education:

University of Tampa

Bachelors of Art in Communication

Minor in Art

University of Central Florida

Masters of Art in Communication

Presently writing thesis, completed all coursework

Work Experience:

            I have 14 years of professional technology experience, and have maintained my GPA and other responsibilities while working my entire way through college. I have many years (professionally specializing) in areas such as Technical Writing, Web Development and Systems/Network Administration.  I am also an excellent trainer and hardware technician. Selected jobs I have held:

Whole Foods Markets 11/2004 - present

Send me an email if you would like more information on this job.

AIS Media 4/2004 – 11/2004

Unix Systems Administrator

Provided hardware, FreeBSD and Linux software support for server systems, backup systems and user support for over twenty live server systems.   This was a medium scale web/email hosting environment as well as dedicated server support.  Brought up 5 new servers, preformed upgrades patches and audits as necessary. Responsible for network maintenance, troubleshooting and responsible for coordination and implementation of facility move.  Phone system support (digital and analog Hircom/Cisco equipment.)  Coordinated office move and infrastructure design/implementation at new location.

Tek Systems/IBM  3/2004-4/2004

Desk-side Support/IMAC Coordinator

Responsible for all Macintosh systems for large medical company.  Organized company wide Macintosh rollout/migration from OS9 to OSX.  Assisted with Windows 2000 desktop support.  Administered servers with nightly automated client machine tape based backups to server as well as general maintenance.  Also IMAC Coordinator, responsible for coordination all trouble and request tickets for all hardware and software needs in company as well as remote offices.   Maternity relief contract.

 

Apple Computer Inc.  9/2002 - 11/2003           

Mac Genius, Tier 2.5 Support Representative, Apple Care

Provided technical support in a one on one setting, identifying and solving hardware and software problems, assisted with store administration and policy, interacted with engineers at campus to develop solutions  Trained customers on using technology and empowered troubleshooting skills.  Moved to Georgia.

Silent Planet              7/2002 - 9/2002           

Systems Administrator

Responsible for maintaining existing Wintel servers, redoing current DNS Linux Redhat servers, built new firewall and router for internal NAT/DNS/outgoing mail, maintain client computers in office, transition to OSX. Great company.  However, I couldn't refuse a killer job offer with Apple Computer.

Metro Vista            2/2002 - 9/2002           

Contractor

Establish a more appropriate server for local prepress agency. Enable PHP/MySQL support to bring file uploading website in-house and set up server for them to host client's sites.

CCMSB Inc 6/2001 – 2/2002

Contractor

Set up, automation and maintenance of a collocated Proliant 5500R with FreeBSD, install Apache, Qmail, Proftpd, Bind, Webalizer and MySQL.  Launch, maintain and write intranet and web sites and applications (PHP, MySQL), for the web that are based on MySQL and PHP.  Automate server for minimizing personal involvement as well as data warehousing and management.  Monitor network connectivity and TCP/IP problems.  Support desktop systems for email and server applications.

Hydrogen Media            3/2001 - 6/2001           

Contract PHP Developer

Maintenance and new feature development per customer's specifications, to object oriented PHP website. Other duties included assisting with maintenance of multiple Linux production servers and addition of software and configuration of packages as requested.  Use of Weblogic system.

Florida Imaging 2/9/2000-1/25/2001

Systems Manager

Database development, web interfacing using PHP, MySQL.  Systems administration for Linux and OSX (FreeBSD based servers) design and implementation of intranet firewall featuring DDP support, Network modeling, design and implementation of Cisco routers and switches, ecommerce development and Interactive site development including state of the art, Flash on demand interacting with MySQL databases for true product accountability.  WebObjects development, support and hosting.

Walt Disney World 1/1999-3/2001

Webmaster/Web Developer

Contract through Quantum Resources

Creation and maintenance of intranet web content on NT servers, administration, and technical assistance in multimedia streaming. Several projects include creation of Cold Fusion generated web-databases pulling dynamic content for entire WDW and WDI entity. Also responsible for all technical publications for state and federal requirements for all ride compliance on the Disney properties, assisting Anaheim with implementation of their technical standards development for ride legislation requirements manuals. Design of a global project involving safety enhancement for Disney staff, and implementation of a web application repository, with pictures and detailed criteria, procedure and regulation standards.

Global Datalink, Inc. 8/98-1/99

Webmaster and Publications Director

Department head, responsible for content of GDI web site, building of all pages for web-building clients and media streaming. Administration of Linux/BSD based Web Servers.  Developed many web applications involving various databases.  Technical Writing responsibilities included preparation of advertising material, preparation of print material, writing procedure, maintaining various supporting email, and administrative duties. Largest ISP in Florida from 1997-1999.

University of Tampa, Appalachian State and the University of Central Florida 8/1992-8/1998

Held various technical jobs ranging from data entry for USPS (1992) to implementation of an internet based distance learning center for the State of North Carolina (1994) to Instructional Technology lab support (1998). Wrote, edited and designed Graduate Catalog for UCF.

Leadership and Professional Development:

• Apple Developer
• Adobe Solutions Provider
• Students for the Exploration and Development of Space, UCF chapter, Vice-President, 1997
• Apple Desktop/Portable Certified
• International Arabian Horse Association, member
• National Space Society, member
• Metro Orlando Space Society, member

Professional Computer Skills:

Operating Systems:

Mac OS-3.2 through 10 (X) client; OS X Server (BSD Unix based), FreeBSD, Windows 3.1/95/98/2000/ME/NT 3 and 4/XP client; Linux (various installs), NeXTStep, OpenStep, Solaris, SCO

Applications: IRMA, Report Manager, SAM, Kronos, Peoplesoft, NStar, Strata Phone System Software, Hyperion Phone Software, Photoshop, MS Office, Fractal Painter, Corel, AutoCAD, Kai's Photo Soap, Adobe Illustrator, Adobe Image Ready, Fractal Design, Persuasion, HyperStudio, Page Maker, Power Point, Mac Draw, Apple Works/Claris Works, Microsoft Works, Microsoft Access, Quark, Mosaic, Netscape, FileMaker series, SPSS, Minitab, Macromedia Director, Macromedia Flash, Macromedia Fireworks, Macromedia Freehand, Kitchen Sync, Video Cube, Claris Homepage, GoLive, Oracle Web DB, MS FrontPage, Page Spinner, Cold Fusion, Apache, Sendmail, AOL webserver, Postgress, MySQL, Qmail, Qpopper, Tomcat, Oracle, Sybase, Web Objects, Quicktime Streaming Server, Hot Dog, etc.

HTML, SQL, PHP, Web Objects, DHTML, Quick Time Streaming, Quick Time VR, Real Audio/Video Streaming, LAN and WAN experience, Cisco Routers, Secured Communication such as SSH, SCP, IP Filtering and Firewalls, Wireless networking,  automated backups, Falcon Scanning equipment, Remote administration of both Windows and Macintosh computers.

Miscellaneous Skills: team worker, experienced with most types of writing, editing, cross-cultural sensitivity, planning and organization, utilization of theory, independent, creative and critical